Questions, corrections, and route feedback can be sent directly by email.
Email: support@whichtrainside.com
When contacting Which Train Side about a route, including specific details makes the issue easier to review.
Route Corrections
For a route-related correction, include as much of the following information as possible:
- origin and destination stations,
- direction of travel,
- the route or train service involved,
- the part of the page that appears incorrect,
- the correct information, if known,
- a reliable source or supporting detail, where available.
Examples include an incorrect station name, a route following the wrong railway alignment, a scenic place shown on the wrong side, or a location that appears to be mapped incorrectly.
Scenery Feedback
Real travel experience can provide useful context that geographic data alone may not capture.
If you have traveled a route and found that a major view is consistently better from a different side, explain where along the journey the difference occurs. Details about rivers, mountains, coastlines, landmarks, or other visible features are especially useful.
Route feedback may be compared with railway geometry and geographic data before a recommendation is changed.
Sun Exposure Issues
If a sun result appears incorrect, include the route, direction, date, approximate local time, and the section of the journey where the result appears inconsistent.
Sun position changes with time and location, so these details are important when reviewing a report.
Data and Attribution Questions
Questions about railway data, geographic information, map attribution, calculated route results, or data usage can be sent to:
If your message concerns a particular dataset or route, identify it clearly so the question can be reviewed in the correct context.
Privacy Requests
Requests concerning personal information or applicable privacy rights can also be sent to:
Additional information may be requested where reasonably necessary to verify a privacy request and protect personal information from unauthorized access, alteration, or deletion.
Business and Media Inquiries
Business, research, data, media, and partnership inquiries related to rail travel, geographic data, route information, or Which Train Side can be sent to the same email address.
Please include a clear description of the request and the organization involved, where applicable.
Before Sending an Email
Which Train Side does not sell train tickets, manage reservations, assign seats, operate railway services, or provide customer support on behalf of railway companies.
Questions about tickets, refunds, delays, cancellations, lost property, accessibility assistance, seat reservations, or current train operations should be directed to the relevant railway operator or transportation authority.
Please do not send booking references, payment card information, passport details, identification documents, or other sensitive personal information.
Contact Email
Email: support@whichtrainside.com